Your satisfaction is our priority, and we are here to assist you with returns and refunds. Here's how we handle this important aspect of our service:
If, for any reason, you are not satisfied with your purchase, you can return the item within 30 days of the delivery date. The item must be in its original condition, with tags and packaging intact.
To initiate the return process, please contact us through our customer service. We will provide you with the necessary instructions to return the item. The return shipping costs will be your responsibility.
Once we receive your return and verify that the item is in its original condition, we will proceed with the refund of the purchase amount, excluding the original shipping charges. The refund will be made using the original payment method within 10 business days.
For any questions or assistance regarding returns and refunds, please do not hesitate to contact our customer service. We will be happy to assist you at every step of the process.
Your experience with our high-quality knitwear is important to us, and we will do our best to ensure that it is positive and satisfying. Thank you for your trust in us.